Email FAQ
Add Account
Delete or Modify Account
  Outlook Express
Outlook 98
Outlook 2000
Netscape 4.0
Netscape 3.04 (Mac)
Eudora Pro 5
  General FAQ
Transferring a Domain
  Name
  Server Errors
Connectivity Problems
  CGI
PHP
Server Side Include (SSI)
Password Protector
  Billing FAQ
Additional Fees
  Web Statistics Log Files
Analog or Webalizer
  Statistics
  CuteFTP
WS_FTP
Fetch (Mac)
Frontpage 98
Frontpage 2000
GoLive 4.0
Dreamweaver 4.0
FTP Using Your Web
  Browser
  FormMail
Visitor Counter
  MySQL
MySQL Tools
  Scope of Technical
  Support
Customizing .htaccess and
  404 Errors
Default Document Names
Beginner's Guide

What is the best way to contact the Billing department?
To contact the Billing department, file a technical support request in the Control Panel under the "Billing Related" category.

How do I change my billing information?
If you need to change your billing method or billing cycle, please file a technical support request via your Control Panel -- select the "Billing Related" category. You may submit new credit card information securely in the Control Panel under Account Info/Billing.

What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, U.S. checks, U.S. money orders and International money orders. Check payments require a minimum of a quarterly payment. If you would like to pay monthly, you can do so using your credit card.

How do I cancel my account?
Please file a tech support request in the Control Panel, selecting the "Billing Related" category. Be sure to state the effective date of the cancellation request.

How do I reactivate my suspended account?
If you would like to reactivate your suspended account please contact the Billing department to arrange payment for the account. You will need to pay a reactivation fee, all outstanding hosting charges and all pending hosting fees before the account will be reactivated.

What is the best way to contact the Billing department?
To contact the Billing department, file a technical support request in the Control Panel under the "Billing Related" category.