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Beginner's Guide

If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations:

  1. Try to access your web site using the IP address. If this works, the domain name is either not active or has not yet propagated through the Internet.

    New Domain It generally takes 48-72 hours for a domain name to be released by InterNIC and propagated to DNS's (Domain Name Servers) throughout the Internet.

    Older Domains If it is an older domain that has previously worked, the name may be on hold with InterNIC. Contact your domain registrar directly to determine the reason that the name is on hold.

    You can check the status of your domain name by looking in the Whois database.

  2. If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by your domain registrar:

    •  Clear your browser cache

      • Netscape, select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload.

      • Internet Explorer, select Tools | Internet Options | General Tab | Temporary Internet Files | Delete Files | Check "Delete all offline content" | Click OK | Click Settings button | Click View Files | Highlight one file and click ctrl+A on the key board and then hit the delete key | Click OK until you are out of the program.

    • If you know that others are able to reach the web site with the domain name but you can't, contact your local ISP. They may not have updated their DNS records.

    • If you are still unable to reach the web site, contact technical support for assistance.

  3. If you are unable to reach the web site with either the domain name or the IP address you may be experiencing a connectivity problem.

    In order to troubleshoot connectivity problems you need to run a "traceroute". Then cut and paste the results that you get into a technical support request (see cut & paste instructions at the bottom of this page).

    • Windows 95/98/NT, click Start, Programs, and then MSDOS Prompt. At the prompt, type "tracert www.yourdomain.com".

    • Windows 2000, open a command prompt, and type "tracert www.yourdomain.com".

    • Macintosh, you need to download a program to do the traceroute. We suggest IP Net Monitor.

HOW TO CUT & PASTE FROM THE MSDOS PROMPT

1. Click on the msdos icon at the top left corner of the dos prompt window.
2. Choose edit, then mark.
3. You can now highlight the text by moving your cursor over it.
4. Click on the msdos icon at the top left corner of the dos prompt window.
5. Choose edit, then copy.
6. You should now be able to copy this text into your browser, by using edit then paste.